Post-bid experience prototype

Choose where the auction is, then tap Bid or Buy now on the auction page. The right phone shows what opens straight after the tap. Live Bid has four possible answers because the bid is processed on the tap.

1 · Auction page

9:41▮▮▮ ◠ ▭
First Class1 / 4
London Euston to
Manchester Piccadilly
Mon 22 May · 08:30 → 10:37 · 2h 07m · Avanti West Coast
What you get in First
Wider seat, more legroomRoom to stretch out.
Quieter coach, fewer peopleTwo hours you can think in.
Drinks includedTea, coffee and soft drinks.
At the station on the day
£295
On Seatfrog from
£22
● Opens in 1h 12m3 watching · 2 bids
Buy now £42yours straight away
Bid from £19pay only if you win
Bid opens the Set your max bid sheet. Confirm sends the bid; the answer comes back with the response and decides which screen opens. Buy now goes straight to checkout, then the Bought screen.

2 · What opens after the tap

Tap Bid or Buy now on the auction page
Pre-open is the only possible answer before it opens: nothing is processed yet.

Pick a state. The push on the left and the trip card in the middle both carry the headline for that state; tapping either opens the screen on the right. Opening the app cold lands on the home page in the middle, never on the screen.

1 · Push notification

9:41▮▮▮ ◠ ▭
Monday 22 May
07:12
sf
Seatfrog
now
Tap the notification to open the screen
Sent by the event (auction opens, outbid, close). Deep-links to the screen in this state. This is the only way most customers see the live and result states.

2 · Home page, opened cold

9:41▮▮▮ ◠ ▭
Morning, Aaron
Your next trip is in 1h 18m

Your trips

London Euston to
Manchester Piccadilly
Avanti West Coast · 2 passengers
Mon 22 May
08:30
+ Add a trip
Upgrades from £15
Bid on First Class for your next journey
TripsSearchTicketsAccount
The card is the trip, with a status band underneath that changes colour and headline per state. Most people get their answer here without tapping. Tap the card to open the screen.

3 · The screen they land on (tap the push or card)

Same two templates as before. Pre-open, in the lead and outbid are the Progress screen; won and lost are the Outcome screen. Nothing here is new, it's just reached a different way.

Read left to right. Solid arrows are taps in the app, the screen opens immediately. Dashed arrows go through a push or the home trip card, so the screen only opens if they tap. The right column shows which of the two templates each state is a variant of.

TRIGGERWHAT HAPPENSSTATE SHOWNTEMPLATEBefore the auction opensCustomer is in the app. Screen shows straight after the tap.Tap Bidauction pagesaved as pre-bidPre-openProgressTap Buy nowany timepaid nowBoughtOutcomeWhile the auction is liveCustomer is in the app. The bid is processed on the tap, so the answer comes back with it.Tap Bidauction pageBid processed nowserver returns one of fourIn the leadProgressLeading at your maxProgressOutbidProgressWon straight awayOutcomemax well above the leadermax is £1 above the leadermax below the leadermax clears Instant WinTap Buy nowany timebid retractedBoughtOutcomeAway from the appNothing is shown. The event sends a push and updates the home trip card. The screen opens only if they tap one.Push + home trip cardheadline lives here;tap either to open the screenAuction opensyour pre-bid is processedtapIn the leadOutbidWon straight awaySomeone bids highertapLead, price pushed upLeading at your maxOutbidInstant Win price hittapWon straight awayAuction closestapWon at closeLostOperator cancelstapNot runOpen the app coldNot a trigger. Home page, trip card carries the state. The screen is never auto-presented on launch.Open appHome page · trip cardtapWhatever state appliesProgress"Your bid is in"Pre-openIn the leadLead, price pushed upLeading at your maxOutbidPill · one line · content slotKeep me updated · Got itReached from: Tap Bid,push, trip cardOutcome"You're going First Class" / "Not this time"BoughtWon straight awayWon at closeLostNot runPill · one line on howbenefits · View my tripReached from: Tap Buy now,Tap Bid (live), push, trip card
Tap in the app, screen shown nowEvent while awayPush + trip card, screen on tapProgress · waitingProgress · leadingProgress · behindOutcome · seat securedOutcome · no seat